Raising a complaint

If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, we hope that you will bring your concern to our attention.

In the first instance, we recommend that you discuss any problems with the person responsible for handling your affairs.

If you fee this is not appropriate or prefer, you can write to our Complaint Team at our Group Head Quarters: us at Invocas, GF, 6 Deer Park Avenue,  Fairways Business Park, Livingston, EH54 8AF  or email us at info@invocas.com and we will review matters and report back to you.

In the event of any complaint being received, you will be provided with details of our complaints handling procedure. We undertake to investigate any complaint carefully and promptly, and to take the appropriate action to resolve the matter and fully discuss the position with you.

Escalating a complaint to our regulators

If, in exceptional circumstances, we do not answer your complaint to your satisfaction, you have the right to take the matter up with the governing body that regulate the conduct of our insolvency practitioners, The Insolvency Practitioners’ Association.

Should you be dissatisfied with the outcome of any complaint you have made, then you may also refer the complaint to the Financial Ombudsman Service.